Table of Contents1 What is Quality Control?2 Quality Control Definition3 Objectives of Quality Control4 Benefits of Quality Control5 Quality Control Tools5.1 Check Sheets5.2 Pareto Chart5.3
Table of Contents1 What is Quality Circles?2 Concept of Quality Circles3 Objectives of Quality Circles4 Organization of Quality Circles4.1 Steering Committee4.2 Coordinator4.3 Facilitator4.4 Circle Leader4.5
Table of Contents1 What is Customer-supplier Partnership2 Introduction of Customer-supplier Partnership3 Expectations of Customers From Suppliers3.1 Quality Materials3.2 Competitiveness3.3 Services3.4 Timeliness4 Expectations of Suppliers From
Table of Contents1 What is Performance Measurement?2 Queries of Performance Measurement Process2.1 Why Measure2.2 What to Measure2.3 When to Measure2.4 How to Measure3 Objectives of
Table of Contents1 Quality Gurus2 W. Edward Deming’s 14 Points3 Joseph M. Juran’s 10 Steps4 Philip B. Crosby’s 14 Steps5 Walter A. Shewhart Cycle5.1 Plan
Table of Contents1 What is Total Quality Management (TQM)?2 TQM Definition3 Aspects of Total Quality Management3.1 Meeting Customer Requirements3.2 Continuous Improvement3.3 Employee Involvement4 Factors while
Table of Contents1 What is Quality?2 Definition of Quality2.1 The Popular Definitions of Quality3 Objectives of Quality3.1 Meeting customer needs and expectations3.2 Improving customer satisfaction3.3
