Table of Contents1 What is Value Chain?2 Core Business Processes2.1 Market Sensing Process2.2 New Product Launch Process2.3 Customer Acquisition Process2.4 Customer Relationship Management Process2.5 Fulfilment
Table of Contents1 What is Customer Satisfaction?2 Customer Delight3 Monitoring and Measuring Customer Satisfaction What is Customer Satisfaction? Customer satisfaction refers to the level of
Table of Contents1 International Organizational Behavior1.1 Ethnocentric1.2 Polycentric1.3 Geocentric2 Cultural Differences and Similarities3 Behavior Across Countries International Organizational Behavior As globalization makes it easy for
Table of Contents1 Politics in Organization1.1 Factors Contributing to the Existence of Politics1.1.1 Individual Factors1.1.2 Need for Power1.1.2.1 Personal Power1.1.2.2 Institutional Power1.1.3 Machiavellianism1.1.4 Locus of
Table of Contents1 Power in Organization1.1 Difference Between Leadership and Power1.2 Sources of Power1.2.1 Reward Power1.2.2 Coercive Power1.2.2.1 Legitimate Power1.2.2.2 Expert Power1.2.2.3 Referent Power1.3 Identifying
Table of Contents1 Introduction of Comprehensive OD Interventions2 Comprehensive OD Interventions2.1 Search Conferences and Future Search Conferences3 Beckhard’s Confrontation Meetings of Comprehensive OD Interventions4 Strategic
Table of Contents1 Introduction of Power, Politics and OD2 Power3 Theories of Sources of Social Power3.1 Power Dependence Theory3.2 According to French and Raven3.3 Strategic
Table of Contents1 Introduction of Training Experiences2 Training Experiences2.1 T-Groups2.2 Behavior Modeling3 Life and Career Planning3.1 Career Anchors3.2 Coaching and Mentoring3.3 Instrumented Training Introduction of
Table of Contents1 Introduction of Planned Change2 Meaning of Change3 Forces for Change of Planned Change3.1 External Forces3.2 Internal Forces4 Level of Change Programmes4.1 Individual
Table of Contents1 Introduction of Managing OD Process2 Managing the Process of Managing OD Process2.1 Problem Identification and Diagnosis2.2 Planning Strategy for Change2.3 Intervening in
