Total Quality Management

What is the Cost of Quality? (COQ) The cost of quality refers to the total amount of resources, time, and money expended by an organization

What is Statistical Process Control? Statistical Process Control (SPC) is a quality control technique used to monitor and improve processes in manufacturing, service delivery, or

What is Operating Characteristic Curve The Operating Characteristic (OC) curve is a graph used in acceptance sampling. It describes how well an acceptance plan distinguishes

Introduction to Control Charts A control chart is an SPC tool used to determine whether a process is stable and predictable or unstable and unpredictable.

What is International Organization for Standardization (ISO)? The International Organization for Standardization (ISO) was set up in 1946. It is headquartered in Geneva, Switzerland. It

What is Poka Yoke (Mistake Proofing) While creating a password for your e-mail account in case the password is too petite, a warning shows up

Introduction to Quality Management Systems After the 1950s, quality and its related concepts started gaining importance in all areas of business, specifically in production and

Introduction of Process Capability Sometimes, despite effective and efficient implementation and execution of processes, an organization fails to generate the required profit in its processes.

What is Acceptance Sampling? Acceptance sampling is the process of accepting or rejecting a lot based on a sample drawn from the lot. It is

Concept of Quality Function Deployment The concept of QFD was first introduced by Yoji Akao, a Japanese quality planning expert in 1966. The prime goal