Total Quality Management

What is the Cost of Quality? (COQ) The cost of quality refers to the total amount of resources, time, and money expended by an organization

What is Statistical Process Control? Statistical Process Control (SPC) is a quality control technique used to monitor and improve processes in manufacturing, service delivery, or

What is Operating Characteristic (OC) Curve? The Operating Characteristic (OC) curve is a graph used in acceptance sampling. It describes how well an acceptance plan

What is Control Charts? A control chart is an SPC tool used to determine whether a process is stable and predictable or unstable and unpredictable.

What is International Organization for Standardization (ISO)? The International Organization for Standardization (ISO) is a non-governmental organization that develops and publishes standards for various industries

What is Poka Yoke? Poka Yoke is a Japanese term that translates to “mistake-proofing” or “error-proofing.” It is a technique used in manufacturing and service

What is Quality Management System (QMS)? A Quality Management System (QMS) can be defined as a set of interrelated and inter-acting activities/rules and procedures that

What is Process Capability? Process Capability refers to the ability of a process to consistently produce output that meets the customer’s specifications or requirements. In

What is Acceptance Sampling? Acceptance sampling is the process of accepting or rejecting a lot based on a sample drawn from the lot. It is

What is Quality Function Deployment (QFD)? Quality Function Deployment (QFD) is a customer-driven product and process design and improvement methodology that is used to translate